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O’Briens Irish Sandwich Bars
“This tool is going to perform
an integral role in our future customer service strategy.”
Dermot Keenan, O’Briens Irish Sandwich Bars
The challenge
O’Briens has more
than 300 stores providing the healthy food option in
13 countries across Europe, Asia, Australia and Africa.
They wanted an effective method
of engaging their customers and monitoring the customer
experience 24/7. True North Metrics gave them the perfect
solution.
The solution
True North Metrics set up O’Briens with True North
Customer™. This customer feedback solution enables
their customers to give their views
and opinions via text message.
O’Briens can access the feedback
in real-time and rapidly address issues as they arrive.
They can also use the service to send specials offers
to clients who opt-in.
Dermot Keenan, Operations
Manager at O’Briens, is thrilled with the service
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“We are delighted with
the professional service from True North Metrics. This
product really gives us an opportunity to ‘hear’
what’s happening in our stores. Customers appreciate
that we are listening.” |
