We have a simple policy in relation to pricing – affordable and fair. That might sound a bit clichéd but it’s true.

Our goals are:

To develop positive, long standing relationships with your clients
To provide user friendly solutions which help our clients to succeed and thrive
To deliver exceptional service

We know our clients have to work within a budget. We also know that if we don’t deliver on quality, price and service you’ll go elsewhere. We’re able to offer lower pricing than many of our competitors because we’re as committed to learning and improving as we are about delivering an excellent customer experience. We’ve learned how to keep costs low and service high.

When you receive a bid from us, it’s straight forward and easy to understand. There are several principles we use to develop our prices:

Unconditional 90 day money back guarantee.
If you are not happy with our product or service, within 90 days you’ll get a full refund. It’s as simple as this – if your business doesn’t benefit from this product we are not going to take money from you.

Terms and Conditions:
The refund does not apply to printing and postage costs of feedback invite material (wall posters, stickers, flyers etc).

No Hidden Gotcha's.
What we agree to in the beginning is what will appear on the invoice at the end. There are no nasty add-on's or unexpected extras to upset your budget. You can count on the original bid.

Easy Out Contracts.
We want our client to stay with us because we provide exceptional products and service, not because they are contractually bound to us. You can cancel a contract at any time.

Guaranteed Price.
Once we've agreed on the work, the price will not change. You can have complete confidence that you will always meet your budget.

“If you know the enemy and know yourself, in a thousand battles you will not perish.”

Sun Tzu c. 544-496 BC, Military Strategist and author of The Art of War.

GARTNER
“Feedback management technologies will be the top investment made in 2009 to improve the customer experience. Understanding and improving customer experience is a top executive priority and will remain so despite volatile economic conditions. In both a down economy where retention is key and a buoyant economy where growth is desired, the customer experience remains a critical factor.”
 
   
 
 
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