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True North Metrics
sign co-branding agreement with Horwath HTL
True North Metrics have announced the
signing of a co-branding agreement with Horwath HTL
for The Golf Report, an online performance benchmarking
and golfer feedback management solution for golf course
operators. Horwath HTL is the world’s largest
consulting organization specialized in the hospitality
industry, with 47 offices in 37 countries.
SMS feedback a
hit, keeps railway officials busy
The feedback-through-SMS launched by the
Western Railway (WR) and the Central Railway (CR), has
received an encouraging response.
The service that enables commuters to
give direct feedback on railway services, has been introduced
for the first time by the railways anywhere in India.
According to sources, the CR received
about 4,000 SMS since it started the service on April
17 this year, while WR got as many as 3,500 SMS since
the start of the feedback system on May 8. The general
mangers of both WR and CR deal directly with the system
and feasible SMSes are forwarded to the concerned departments.
The WR and CR have already acted on some
of the complaints/suggestions SMSed to them. Recently,
the repair work at CST’s platform number-1 was
stopped by the CR after it received an SMS by a commuter
complaining against the needless change of the flooring
at the platform. The complainant wrote that the floor
was fine and there was no need to renovate it. So, after
repairing the broken portions, the work was stopped
immediately.
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