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You’ll know more,
you’ll make better decisions and you’ll
win more
True North Metrics will provide you with
unrivalled insight into your customers, your employees
and your marketplace. We use real time technologies
to collect and process key information. We then present
the information to you in real time using the internet
as well as alerts and reports sent to your phone and
inbox. No matter where you are we’ll get you the
information you need about your business.
Moment of truth feedback
We collect feedback at the moment of truth
using text messaging and email. Text messaging is extremely
effective because it’s convenient, easy and cost
effective. When people leave home they take three things….their
wallet/purse, keys and mobile phone. The success and
growth of text messaging is well documented. Every day
in Ireland almost 30 million text messages are sent
while in the UK this figure is 217 million. Text messaging
therefore provides the most immediate channel for obtaining
customer feedback – right when customers are experiencing
your product or service.
Tailored
solutions
No two businesses are the same so for each client we
design and develop a unique solution. you decide which
of our products best suits your objectives and then
we tailor that product to your requirements. Our solution
is installed promptly with minimum fuss, delivering
immediate benefits to your business.
No IT burden
Our business applications are delivered using the Software-as-a
Service (SaaS) model. That means it's a simple, turnkey
solution that's easy to set up and manage, and has zero
IT burden. You have no technology to manage so you have
no hassle!
Be up and running in just days or weeks,
not months. Software on demand through True North Metrics
is the way of the future.
Why your business needs real
time feedback
We have all been customers and employees and we know
from personal experience how we silently deal with situations
that don’t meet our expectations. We should tell
the boss what we like and dislike about our job. We
should tell the business what we liked and disliked
about the product or service. Instead we usually say
nothing and probably go on to tell our family and friends
if we have a really good or bad experience.
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Businesses need tools
to help them ‘hear’ their customers
and employees that don’t feel comfortable
enough to give feedback. |
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Without encouraging customer and
employee feedback there could be problems lurking
in your business. There might also be fantastic
things happening that you are not aware of. |
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Traditional surveys and questionnaires
are time-consuming, cumbersome, expensive and infrequent.
It’s akin to using an old paper ledger for
your bookkeeping. |
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Our solutions provide you with a
continuous, user-friendly, hassle-free, real-time
method of communicating with your customer and employees.
All you have to do is watch the comments roll in
and take action to further improve your business. |
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features of our system |
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We
custom design our solutions to your specifications
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Fast and
cost-effective to implement |
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Encourages
effortless feedback from your customer and
employee by harnessing SMS text messaging
on mobile phones |
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Real-time
feedback that you can access 24/7 from any
internet connection |
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User-friendly reporting
and analysis features |
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Secure and reliable |
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Easy to manage –
save huge amounts of time by availing of a
service that practically runs itself |
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